Case Study: CXC Global

Operating in more than 40 countries worldwide and from more than 20 office locations across the globe, their business sector is subject to constant change. 2012 saw changes in the UK and European operations based in London. A management restructure was introduced to deliver improved services to customers. Not having an HR department CXC Global sought to partner with an organisation that would not only ensure that they were following the correct legal process, but would help to implement and manage the change programme.

Fortunately I was introduced to Cream HR. From the first moment that we spoke, their understanding of my situation and their enthusiasm in wanting to help was infectious Michelle Reilly, Managing Director

I had been Managing Director of one part of our European Operations for some time and following a re-organisation of some of the senior management team was asked to expand my role and to integrate another division into my team.

People have always been one of the most important aspects of my organisations and I am proud of the way that I (and my managers) have supported and guided our employees. The integration of another business into ours provided a very different challenge as my new employees had been working in a different type of environment and had been managed quite differently.

Not having any formal HR department I knew that I needed help in this area. I had looked around at various options, none of which made me feel particularly confident

Fortunately I was introduced to Cream HR. From the first moment that we spoke, their understanding of my situation and their enthusiasm in wanting to help was infectious.

After initial conversations and meetings we agreed to work together and have done so ever since with great success.

They have helped me to integrate the businesses effectively and whilst there have been challenges along the way, their knowledge and expertise shines through (as does their unceasing enthusiasm!). They call me regularly to check on our progress and they always make sure that we’ve followed up on everything that we need to.

From my point of view I quickly realised that I’d recruited an experienced HR department and an Employment Law expert in one go and at a fraction of the cost. Hiring them really was a no brainer and I’ve never looked back since!